Returns & Exchanges

We want you to love your Merino wool essentials, which is why we offer a 90-day return and exchange window for all unworn and unwashed items. If your gear doesn't fit or meet your expectations, our hassle-free process ensures you get the right product or a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location; we will track the shipment and notify you once it arrives at our warehouse.

• 4.
  Receive Refund or Exchange

  After our team inspects the returned items, we will process your refund to the original payment method or ship out your new exchange items within 3-5 business days.